FAQ

Do you have a sizing chart? 

Yes, there is a size chart located on each item's individual page at the end of the description. The item's size may vary, so make sure to look at the size chart for the item you are interested in.

    How long does it take to receive my order?

    Orders are typically processed within one hour of being placed. Domestic shipping takes 4-6 business days on average, depending on when the order was placed and if the item is in high demand.

    International shipping times vary based on destination country. 

     

     

    Domestic orders are shipped by either USPS, UPS. or DHL. 

    Tracking numbers are always provided, customers will receive an email with tracking information as soon as it becomes available.

        What payment options do you accept?

        We currently only accept Paypal.

          Is your website safe and secure?

          Yes, our website is safe and secure and your payment and personal information is 100% guaranteed safe. 

          We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

          Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. 

            How can I cancel my order?

            If you need to cancel an order, you may do so within one hour of placing the order provided your order has not been shipped yet.  Please contact us at customercare@shaperself.com with your order number to cancel a pending order.

            Note: Once an order has shipped, the only way to cancel is to receive the item and request a return.  Buyer is responsible for shipping.